Our fulfillment process timeline is between 7-21 business days (Monday - Friday) from the day the order was placed.
Shipping time depends on your location, but can be estimated as follows:
- USA: 5-8 business days
- UK: 5-8 business days
- International: 10-20 business days
Fulfillment vs. Shipping
Fulfillment and Shipping are two separate processes. Shipping time does not include fulfillment time.
If your order is returned to the Sender by the shipping carrier, you will be notified within 48 hours of its delivery through email and ask you for additional information like address and payment of shipping.
Changes to Orders
We offer our customers the opportunity to make design changes to their order within 24 hours after completing their order. To request a change to your order you must contact us at firstname.lastname@example.org.
We offer our customers the opportunity to cancel their order within 12 hours after completing their order. To request a cancel to your order you must contact us at email@example.com.
International Orders & Customs
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. this fee is your responsibility as the buyer.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system.
If you do not see tracking information after the first 48 hours, please email us at firstname.lastname@example.org.