Refund Policy

Customized products are non-refundable.

Our products are printend on-demand, custom made products. We do not offer size exchanges or returns on printend on-demand products.

Once production is begun on a product, we are unable to cancel an order.

Designs and custom stores are NON-REFUNDABLE after the process has begun. We do, however, offer a satisfaction guarantee. Our team will work on your designs until you are 100% satisfied. 


We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at exceedpress@gmail.com!


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds (if applicable)

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at exceedpress@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cexceedpress@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exceedpress@gmail.com.

Shipping
To return your product, send us an email at exceedpress@gmail.com.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.